Billing myths in the era of telehealth
Myth 1. Doctors can only bill a patient for telehealth if they’ve been seen in the last 12 months
Not true. As a result of COVID-19, this currently does not apply and a number of new temporary MBS telehealth services have been temporarily introduced until September 2020. However, it is unclear what arrangements will be in place in the future.
Myth 2. If you do a telehealth consult you can’t bill for a face to face the same day
Not true. A doctor can see a patient twice in the same day as long as there is a gap between each consultation. At the time of billing, the practice staff member should note the time for each consultation in the billing for Medicare’s reference.
Last Reviewed: 09/06/2020
Important new changes to Medicare telehealth billing
From 20 July 2020, patients who have not visited a practice for a face-to-face consultation in the past 12 months are no longer eligible for Medicare subsidised telehealth services.
Telehealth during COVID-19
Telehealth consultations are now available and most GPs across Australia are working actively as to how they can provide Telehealth consultations to their patients.
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